We were so excited to find out that LacrosseMonkey.com was recently awarded an EXCELLENT rating by STELLAService. Who are they? Well, we STELLAService is an independent company that evaluates the customer service performance of online stores. They navigated our site, conducted usability tests, ordered and returned products and communicated with our Customer Service reps through phone, email and live chat.
We actually didn’t even know that we were being evaluated until the results came in. So, we thought we’d let you know so that you can celebrate with us! LacrosseMonkey is committed to continuing the practices and policies that won the EXCELLENT ranking in the first place. With customer satisfaction being a top priority and a strong commitment to fast and efficient order processing and a fair return policy, LacrosseMonkey strives to be the first choice among players and coaches.
Founded in 2009, STELLAService is an independent company that rates the customer service performance of online stores. The company has created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.